Terms of Service

Last updated: April 26, 2026

These Terms of Service (“Terms”) form a binding agreement between you and Vorantis LLC (“Twinely,” “we,” “us,” or “our”), the operator of the Twinely relationship journal application and related services (the “Service”). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Please also read our Privacy Policy, which explains how we handle your personal information and is incorporated into these Terms by reference.

1. Eligibility

You must be at least 16 years old (or 13 in the United States, subject to applicable law) to use the Service. By using Twinely, you represent that you meet this requirement and that the information you provide is accurate. The Service is intended for personal, non-commercial use by individuals in a relationship.

2. Your account

• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You agree to notify us promptly at support@twinely.io if you suspect unauthorized use of your account.
• You may sign in with an email and password or through a supported third-party provider (such as Google). You are responsible for keeping your authentication method secure.
• One person may not maintain multiple accounts to abuse free tiers, trials, or limits.

3. The Service and couple pairing

Twinely is a private journaling application designed for two-person couples. A couple consists of at most two linked accounts. When you pair with a partner, the sharing setting you choose for each entry determines visibility:

• Private: visible only to you.
• Shared: visible to you and your linked partner.
• Reveal Later: hidden from your partner until the reveal date you set, after which it becomes Shared.

You are solely responsible for the content you choose to share with your partner and for your decision to pair with a particular person. If you unlink from your partner, entries already shared remain visible to both accounts unless deleted.

4. Subscriptions, billing, and refunds

The Service may offer paid subscription plans in addition to any free tier. All purchases are processed by our payment partner Polar (Polar Software Inc.), which acts as the merchant of record for transactions on the Service.

• Subscriptions renew automatically for the billing period you selected (e.g., monthly or annually) until cancelled. You authorize Polar to charge your payment method on each renewal.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then. We do not provide prorated refunds for partial periods except where required by law.
• Prices may change. We will give you advance notice of any price change affecting your subscription, and the new price will apply from your next renewal.
• Taxes may apply and are handled by Polar as merchant of record. Billing disputes relating to payment processing may be directed to Polar in addition to us.
• If you held a Twinely account before paid plans were introduced and were granted complimentary access, that access remains subject to these Terms and to the scope of the grant we communicated to you.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Upload or share content that is illegal, infringing, or that you do not have the right to share, including another person’s private information without consent.
• Attempt to access accounts, data, or systems that do not belong to you, or circumvent security, rate limiting, or access controls.
• Probe, scan, scrape, or reverse engineer the Service, or interfere with its normal operation (including via automated bots or denial-of-service activity).
• Use the AI features to generate content that is unlawful, abusive, or that violates the policies of our underlying AI providers.
• Resell, sublicense, or commercially exploit the Service without our written permission.

We may suspend or terminate accounts that violate this section, and we may remove content that we reasonably believe breaches these Terms or applicable law.

6. Your content

You retain ownership of the journal entries, images, and other content you create on the Service (“Your Content”). You grant us a limited, worldwide, non-exclusive license to host, store, encrypt, process, and transmit Your Content solely as necessary to operate and provide the Service to you and your linked partner. This license ends when you delete Your Content or your account, subject to routine backup retention and any legal retention requirements described in our Privacy Policy.

We do not sell Your Content and we do not use it for advertising. Entry content and images are encrypted at rest. You are responsible for ensuring you have the right to upload any content you add to the Service.

7. AI features

Twinely offers optional AI-powered features such as prompts, insights, mood analysis, and response suggestions. When you invoke an AI feature, relevant entry content is transmitted to our AI providers (OpenAI or Anthropic) for processing, as described in our Privacy Policy. AI output is generated automatically, may be inaccurate or incomplete, and is provided for reflection only. It is not professional, medical, legal, psychological, or relationship-counseling advice, and you should not rely on it as such. You are responsible for how you act on AI-generated suggestions.

8. Our intellectual property

The Service, including its software, design, branding, and the “Twinely” name and logo, is owned by Vorantis LLC and protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable license to use the Service in accordance with these Terms. No rights are granted except as expressly stated here.

9. Third-party services

The Service relies on third-party providers, including Polar (payments), OpenAI and Anthropic (AI processing), hosting and email infrastructure, and browser push services. Your use of features that depend on these providers may also be subject to their terms and policies. We are not responsible for the acts or omissions of third-party providers.

10. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any data will never be lost. You are responsible for keeping your own copies of important content.

11. Limitation of liability

To the fullest extent permitted by law, Vorantis LLC and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) USD 50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Vorantis LLC from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms, or your infringement of any third-party right.

13. Termination

You may stop using the Service and delete your account at any time from the in-app settings. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. Upon termination, your right to use the Service ends, and we will handle your data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) will survive.

14. Changes to the Service and these Terms

We may modify or discontinue features of the Service at any time. We may also update these Terms from time to time. When we make material changes, we will notify you by email or through an in-app notice before they take effect. Your continued use of the Service after the changes become effective constitutes acceptance of the updated Terms. The “Last updated” date above reflects the current version.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Wyoming will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where applicable consumer-protection law gives you the right to bring proceedings in your country of residence.

16. Miscellaneous

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Severability: if any provision is found unenforceable, the remaining provisions stay in effect.
• No waiver: our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact us

If you have questions about these Terms, contact us at support@twinely.io.